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The latest advice from NDIS

The information on this page is regularly updated.

You can phone the NDIS Contact Centre on 1800 800 110 and select option 5 if your situation has changed due to COVID-19. 

Information on this page is current as at 29 June 2021.

Personal protective equipment (PPE) for support workers

From 28 June 2021 providers Australia-wide can claim up to $27 per participant, per worker, per day for support worker personal protective equipment (PPE) from certain participant plans when delivering assistance with daily life.

Providers can only claim for costs that were actually incurred and must have the agreement of the participant. 

Providers in NSW can also claim for PPE for NDIS support workers from 26 June 2021, by submitting a direct claim to the NDIA. 

Direct claiming for PPE in Victoria has been in place since 28 May 2021 and ends on 30 June 2021. 

Visit the For providers – coronavirus (COVID-19) page for eligibility details and conditions of claiming.

NDIA and partner in the community offices

Due to the coronavirus (COVID-19) pandemic, some Agency and partner in the community offices may be operating virtually.

Virtual and phone services are available during this time.

If you would like to visit an office, you can do so after calling the office first. 

You can also find the closest partner office to your residence in your Local Government Area on our state partner pages.

COVID-19 vaccination

All Australians are encouraged to have the COVID-19 vaccine. The COVID-19 vaccine is voluntary and free.

All NDIS participants, their carers and support workers can access the COVID-19 vaccination.

For more information about COVID-19 vaccination please visit the Department of Health website:

Read the COVID-19 vaccination alerts for disability service providers from the Department of Health.

Assistance for providers helping NDIS participants in supported independent living access the COVID-19 vaccination

We have added a new temporary support to help NDIS participants in supported independent living (SIL) to access the COVID-19 vaccination. 

From 26 May 2021, we are offering SIL providers who support NDIS participants to attend an offsite location to receive COVID-19 vaccinations a one-off payment.

The $150 is not claimed from participant NDIS funds. Providers can claim the $150 payment by invoicing the NDIA.

This can help participants choosing to have their COVID-19 vaccination at their GP or other offsite location such as a vaccination hub. 

You can talk with your GP and other health professionals to discuss the risks and benefits of the COVID-19 vaccination. Final consent is your decision and you can have support to make a decision.

Participants in SIL can discuss with their providers how to best access the COVID-19 vaccination.

The $150 is an all-inclusive price that allows providers to organise the best approach for participants being vaccinated offsite. This may include organising the following:

  • administration to arrange vaccination appointments including seeking participant consent 
  • transport both ways in a COVID-safe manner
  • appropriate staff to accompany participants to and from the appointments including remaining with them during the waiting time after the vaccination.

SIL providers can also claim the actual costs of delivering this support from participant plans, such as transport and support workers.

This should not affect your plan funds. If you think your plan funds are too low for you to get this support, you can contact us, phone 1800 800 110.

More information about how SIL providers can claim for this support.

COVID temporary support measures

The NDIA has extended the following support measures to help providers and participants safely deliver and receive supports as we adjust to COVID-19:

The NDIA will continue current arrangements and advise any future changes.

PPE for participants

Participants who receive an average of at least 1 hour a day of face-to-face Assistance with Daily Life supports can access up to $50 per week from their budget for PPE for their use when their support worker is supporting them.

If you have a reasonable and necessary need for PPE items like face masks, face shields and gloves when your disability support worker is supporting you, you can use your Core supports budget to purchase these items. 

Find out more about claiming PPE.

Disability Gateway helpline

The Disability Gateway helpline is for people with disability, their families and carers who need help because of COVID-19.

The helpline is free, private and fact-checked.

You can contact the Disability Gateway in the following ways:

  • Phone (free call): 1800 643 787
  • If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677.

The Disability Gateway is available Monday to Friday 8am to 8pm (AEST). It is not available on national public holidays.

Find out more on the Disability Gateway website .

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